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Returns and Refunds |

Returns and Refunds

Returns and Refunds |

At itti we aim to please

itti policies are based on the Australian Competition and Consumer Commission (ACCC) requirements, and will be followed accordingly.

At itti we will normally go beyond the required minimum standards of the ACCC. If an item does not meet your expectations we will gladly issue a replacement or exchange.

 

Refunds

 

The following reasonable conditions apply to our Returns Policy:

  1. Items must be returned in the original, unused, undamaged packaging and in as-new re-saleable condition within 14 days of purchase for a full refund or within 30 days of purchase for an exchange or store credit.
  2. Packages must be returned complete.
  3. Please email us your requirements and a copy of your purchase order details before returning goods. We will promptly email you with further instructions on the return of your goods.
  4. Once we receive the goods please allow up to 3 days for the refund of your order minus freight charges to be processed
  5. Unless we made an error with your order, you are responsible for all shipping & handling charges. If your original order qualified you for free shipping we will deduct our flat rate shipping of $9.95 from your refund.
  6. The sale items, discontinued product orders and Expo purchases are an exception to our Returns Policy. We will not offer replacement or exchange for these orders if you change your mind.

 

Warranty

 

If you think you have a faulty product we are more than happy to help you get the issue solved.  At itti we have a six (6) months warranty on all itti products from date of purchase. This guarantee is valid for the ORIGINAL purchaser only.

At our discretion, we will organise repair or replacement as necessary.

Please email us at info@itti.com.au for a Returns Authorisation Number before returning goods. Please include your receipt of purchase or order number so that we can promptly retrieve your order details.

At itti we will normally go beyond the required minimum standards of the ACCC. If an item does not meet your expectations we will gladly issue a replacement or exchange.