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At itti we aim to please

itti policies are based on the Australian Competition and Consumer Commission (ACCC) requirements, and will be followed accordingly.

At itti we will normally go beyond the required minimum standards of the ACCC. If an item does not meet your expectations we will gladly issue a replacement or exchange.

Refunds

The following reasonable conditions apply to our Returns Policy:

  1. Items must be returned in the original, unused, undamaged packaging and in as-new re-saleable condition within 30 days of purchase.
  2. Packages must be returned complete.
  3. Unless we made an error with your order, you are responsible for all  shipping & handling charges.
  4. Please email us your requirements and order details before returning goods. We will promptly email you with a returns number.
  5. The sale items and discontinued product orders are an exception to our Returns Policy. We will not offer replacement or exchange for these orders if you change your mind.

Warranty

If you think you have a faulty product we are more than happy to help you get the issue solved.  At itti we have a six (6) months warranty on all itti products from date of purchase. This guarantee is valid for the ORIGINAL purchaser only.

At our discretion, we will organise repair or replacement as necessary.

Please email us at [email protected] for a Returns Authorisation Number before returning goods. Please include your receipt of purchase or order number so that we can promptly retrieve your order details.

At itti we will normally go beyond the required minimum standards of the ACCC. If an item does not meet your expectations we will gladly issue a replacement or exchange.

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